Terms of service

OVERVIEW
This website is operated by The Groomi Co. Throughout the site, the terms “we”, “us” and “our” refer to The Groomi Co. The Groomi Co offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

RETURN, CANCELLATION & REFUND POLICY

If you've been thinking about trying The GROOMI™ we offer a 30-day money-back guarantee. If you change your mind within 30 days of delivery, you may return your product for a refund, subject to the conditions below.

Conditions for Returns:

  • Items must be returned in original, undamaged, fully working condition with all packaging, attachments and accessories included.
  • Items must be returned clean and free of pet hair, water, debris and odour.
  • Return requests must be initiated and approved by GROOMI, and the product shipped back to us, within 30 days of delivery.
  • Customers are responsible for return shipping costs and remain responsible for the product until it is received by us. We suggest using a tracked service. GROOMI is not responsible for returns lost or damaged in transit.
  • Due to health and hygiene, consumable items like washes, spritz, wipes and other hygiene products are final sale and not eligible for return, even if purchased in a bundle.
  • Items placed with gift cards or store credits are final sale items and cannot be returned or refunded.
  • If you are returning your GROOMI™ under the 30-day money-back guarantee and received a promotional free gift, the free gift must also be returned in original, undamaged condition, or the retail price of the free gift will be deducted from your refund.
  • If you return part of a bundle, we will deduct the retail price of the items you keep from your refund.

Inspection and Refund Processing

All returns are inspected on arrival at our Queensland warehouse. Refunds are only processed once the product has been physically returned to us and has passed inspection, and are issued to the original payment method within 5 business days of approval.

Where a returned product arrives damaged, incomplete, unclean, or showing use beyond reasonable trial, GROOMI may decline the refund or reduce the refund to reflect the reduction in the product's value. We will contact you before doing so. Where a refund is declined, the product may be returned to you at your cost, or disposed of if you do not wish to pay for return delivery.

Original shipping charges and Shipping Protection fees are non-refundable.

Cancel Order / Change of Mind

To cancel an order, email hello@thegroomi.com as soon as possible. If your order has been processed or dispatched, we cannot cancel it and the 30-day money-back guarantee above will apply instead. Cancellation refunds will incur a 15% fee due to third-party gateway charges (this is not charged by us and is not recoverable by us).

The GROOMI™ Co reserves the right to accept or reject any return, refund, cancellation or warranty request on a case-by-case basis. We are not responsible for any injury, loss or damage caused by misuse of our products or use contrary to the product manual.

SHIPPING PROTECTION

For just $3.99, enjoy the assurance that your GROOMI order is monitored from dispatch to delivery. If any issues arise, such as loss, damage in transit or theft, we'll send you a replacement for free or issue a refund.
The GROOMI™ Co reserves the right to accept or reject any shipping protection cases on a case-by-case basis. 

Shipping Protection conditions:

  • Claims must be made within 30 days of the dispatch date by emailing hello@thegroomi.com with your order number.
  • For damage in transit, photographs of the packaging and the product are required.
  • Shipping Protection provides a replacement of the same product only. It is not a refund, credit or cash-back service.
  • Shipping Protection does not cover incorrect or incomplete postal addresses due to customer error, return-to-sender situations, orders where no claim is made within 30 days of dispatch, or delays caused by the carrier, weather or events outside our control.
  • The Shipping Protection fee is non-refundable once the order has been dispatched.

If you do not purchase Shipping Protection, risk in the goods passes to you on dispatch, and claims for loss, theft or transit damage are handled at GROOMI's discretion and subject to the carrier's own process.

WARRANTY POLICY

Select GROOMI products, including the GROOMI™ 10-In-1 Complete Grooming System, the GROOMI™ Smart Litter System, the Nail Clipper and the Pet Trimmer & Nail Grooming Kit, include a 12-month warranty from the date of purchase.

What this warranty covers:

  • Manufacturing faults
  • Defective parts
  • Product failures that are not caused by misuse, accidental damage, neglect, normal wear and tear, or unauthorised modification or repair

What this warranty does not cover:

  • Damage caused by dropping, impact, crushing, liquid ingress, or use outside the instructions in the product manual
  • Damage caused by pets, including chewed hoses, cords, attachments or brush heads
  • Normal wear and tear, including brush pins, filters, blades, combs and other consumable or wearing parts
  • Damage caused by failing to clean, empty or maintain the product as set out in the manual
  • Products with removed, defaced or altered serial numbers
  • Products opened, repaired or modified by anyone other than GROOMI or an authorised agent
  • Products not purchased directly from thegroomi.com
  • Commercial or rental use

How to make a warranty claim:

Email hello@thegroomi.com with your order number, proof of purchase, and a clear description together with photographs or video of the fault. GROOMI may request further information and may require the product to be returned to us for assessment before a claim is approved. Where a warranty claim is approved for a product purchased in Australia, GROOMI will cover return shipping.

Your remedy under this warranty:

Where a warranty claim is approved, the remedy under this warranty is a free replacement of the product or replacement of the faulty part or issue a refund.

GROOMI may, at its sole discretion, elect to provide a refund instead of a replacement where it considers a refund appropriate in the circumstances. Customers are not entitled to request or require a refund outside the 30-day money-back guarantee.

The 12-month warranty does not provide customer-requested refunds after 30 days, and does not remove the requirement to return the product when a refund is agreed.

Nothing in this warranty limits any right you have under the Australian Consumer Law, including any right to choose a refund where a failure is a major failure.

GROOMI™ 10-IN-1 COMPLETE GROOMING SYSTEM

The GROOMI™ 10-In-1 Complete Grooming System includes a 30-day risk-free in-home trial, allowing customers to test the product in their own home, and a 12-month warranty.

30-Day Risk-Free In-Home Trial:

  • The trial period is 30 days from the date of delivery
  • If you are not satisfied, the product must be returned to us within 30 days
  • The product must be returned in the same structural condition it was received, fully working, with all ten tools, attachments, hose, accessories and original packaging included
  • The canister must be emptied and the product returned clean and free of pet hair and debris
  • Returns arriving with fur or debris in the canister, hose or attachments may be declined or refunded at a reduced amount
  • Customers are responsible for return shipping costs
  • We strongly recommend using a tracked shipping service
  • If a promotional free gift was included with your purchase, it must also be returned in original, undamaged condition, or the retail price of the free gift will be deducted from your refund

Once the 10-In-1 Complete Grooming System is received back at our Queensland warehouse and inspected, a refund will be issued to the original payment method.

Refunds are only processed after the product has been physically returned to us and has passed inspection.

12-Month Warranty:

The GROOMI™ 10-In-1 Complete Grooming System is covered by a 12-month warranty from the date of purchase.

The warranty covers:

  • Manufacturing faults
  • Defective parts
  • Product failures not caused by misuse, accidental damage, or unauthorised modifications

The warranty does not cover:

  • Accidental damage, including dropping, impact or liquid ingress
  • Damage caused by pets, including chewed hoses, cords or attachments
  • Blocked or damaged filters, hoses or canisters caused by failing to empty and clean the unit as set out in the manual
  • Normal wear and tear on brush pins, filters, clipper blades and comb guards
  • Use outside the instructions in the product manual, or commercial or rental use

GROOMI™ assesses every warranty claim on a case-by-case basis and reserves the right to accept or reject a claim based on that assessment.

If a warranty issue is confirmed within 12 months, GROOMI™ will, at its discretion:

  • Provide a replacement unit, or
  • Provide a replacement part, or
  • Provide a refund, depending on the circumstances

Customers are not entitled to request or require a refund outside the 30-day period. Any refund offered under this warranty is at GROOMI's discretion, except where the Australian Consumer Law provides otherwise.

GROOMI™ SMART LITTER SYSTEM

The GROOMI™ Smart Litter System includes a 30-day risk-free in-home trial, allowing customers to test the product in their own home, and a 12-month warranty.

30-Day Risk-Free In-Home Trial:

  • The trial period is 30 days from the date of delivery
  • If you are not satisfied, the product must be returned to us within 30 days
  • The product must be returned in the same structural condition it was received, with all packaging and accessories included
  • The unit must be fully cleaned and sanitised before return
  • Unclean or unsanitary returns will not be accepted due to hygiene regulations
  • Customers are responsible for return shipping costs
  • We strongly recommend using a tracked shipping service
  • If a promotional free gift was included with your purchase, it must also be returned in original, undamaged condition, or the retail price of the free gift will be deducted from your refund

Once the Smart Litter System is received back at our Queensland warehouse and inspected, a refund will be issued to the original payment method.

Refunds are only processed after the product has been physically returned to us and has passed inspection.

12-Month Warranty:

The GROOMI™ Smart Litter System is covered by a 12-month warranty from the date of purchase.

The warranty covers:

  • Manufacturing faults
  • Defective parts
  • Product failures not caused by misuse, accidental damage, or unauthorised modifications

The warranty does not cover:

  • Accidental damage, including dropping, impact or liquid ingress beyond normal use
  • Damage caused by failing to clean and maintain the unit as set out in the manual
  • Normal wear and tear
  • Use outside the instructions in the product manual, or commercial or rental use

GROOMI™ assesses every warranty claim on a case-by-case basis and reserves the right to accept or reject a claim based on that assessment.

If a warranty issue is confirmed within 12 months, GROOMI™ will, at its discretion:

  • Provide a replacement unit, or
  • Provide a replacement part, or
  • Provide a refund, depending on the circumstances

Customers are not entitled to request or require a refund outside the 30-day period. Any refund offered under this warranty is at GROOMI's discretion, except where the Australian Consumer Law provides otherwise.

YOUR CONSUMER RIGHTS

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be lawfully excluded. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Where our liability can be limited by law, our liability is limited, at our option, to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing any of these things. Any disclaimer, exclusion or limitation elsewhere in these terms applies only to the extent permitted by law.

By placing an order through thegroomi.com, you acknowledge that you have read and agree to these terms, including the return conditions, warranty conditions and exclusions set out above.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Groomi Co, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Groomi Co and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@thegroomi.com

SECTION 21 - OUTBOUND MARKETING PROGRAM TERMS AND CONDITIONS
We are offering a mobile messaging program (the “Program”) to our Australian customers, which you may opt-in to participate in. Participation in the Program is subject to these Outbound Marketing Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify this Terms of Service, the Privacy Policy, or any other terms that may govern the relationship between you and Us in other contexts.

User Opt In: The Program allows Users to receive SMS/MMS mobile messages or phone calls to the nominated contact number by affirmatively opting into the Program, such as through online or application-based enrolment forms, including by ticking a ‘check-box’ during the checkout process on our website. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive SMS, MMS, or a phone call from our The Groomi Co sales consultants at the phone number you provided when opting-in. Contact through the Program may be initiated based on your activity online, but will be restricted to not calling you more than 3 times within a month. Message, voice call and data rates may apply.
User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to inform our sales consultant during the call to opt-you out of the Program. Alternatively, you can email us at hello@thegroomi.com to opt-out of any marketing calls through the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. Opting out of the Program does not restrict our team from contacting you for service related enquiries in relation to an order you have placed with us, or a separate enquiry you have raised.
Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, delivery and sale of the The Groomi Co products. Messages may include checkout reminders.
Purchases made after contact through the Program: during a phone call with a member of our The Groomi Co sales consultants, we may send you a link to view your abandoned checkout cart. You agree and acknowledge that any purchase made by you after contacting you via the Program is made entirely at your own discretion. Your purchase will need to be completed by you on the website following the call, and you will need to read and accept our Terms of Service and Delivery and Returns Policy before the purchase is finalised. As such, we do not enter into any contract with you for the sale of goods a phone call through the Program.
Cost and Frequency: Message, voice call and data rates may apply. You agree to receive messages periodically at Our discretion. Daily, weekly, and monthly message frequency will vary, but will generally broadcast 4 messages per month. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.
Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at hello@thegroomi.com. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.
MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.
Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any phone calls or mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. Carriers are not liable for delayed or undelivered mobile messages.
Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all mobile phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.
Age Restriction: You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.